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Frequently Asked Questions
Ordering is simple: browse our collections, select your size, and add items to your cart. When ready, click checkout and follow the steps to complete your purchase securely.
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We start preparing your order quickly, so changes and cancellations are only possible within 24 hour after purchase. Contact support immediately if needed.
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If a product is out of stock, you can sign up for a restock alert on the product page. Some items are limited edition and may not return.
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Once your order is shipped, you will receive an email containing the tracking information. You can use this information to monitor the delivery status of your order in real-time through the tracking link provided in the email.
If you have not received tracking information or require further assistance, please feel free to contact us at any time.
You can track your order at our Track your Order page here - keep your order number and email by hand.
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Use our size chart on each product page to find your fit. Still unsure? Contact us and we’ll help you pick the right size.
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We accept Visa, MasterCard, Maestro, Amex, Apple Pay, Google Pay and Shop Pay
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Payments are processed at the time of purchase. You’ll see the charge (www.montanello.com) immediately on your statement.
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Enter your code at checkout before payment. Only one code can be applied per order.
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We offer free standard shipping on all orders within the United Kingdom. No additional shipping charges will be added at checkout for UK deliveries.
All prices are displayed in your local currency on our website and at checkout, so you always see the exact amount before you place your order.
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Once you have placed your order, please contact us as soon as possible if you need to change the delivery address. If your parcel is already on its way, we will do our best to intercept it and update the address, but this cannot be guaranteed and there is a risk that the change may not be successful.
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You’ll receive a tracking link via email once your order ships. You can also track it here
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Exchanging or returning an item couldn’t be easier. Try your purchase on in the comfort of your own home and let us know straightaway if you’d like a different size or a refund. You have 30 days to return items in original condition, unworn, with tags attached.
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You can simply submit a return request through our Return Portal here
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Refunds are issued to the original payment method within 10 business days after we process your return.
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If you wish to exchange an item, the quickest method is to return your original item. Once your return is accepted, you may place a new order for the desired size or product.
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The following items cannot be returned:
- Final Sale Items
- Gift Cards
- Underwear or items that fall under hygiene-sensitie categories
If you are unsure whether your item qualifies, please contact our support team.
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